EZ Voucher Support
Contact us for technical or billing help, voucher-workflow questions, or to request support for another case management system.
Getting started? Our complete Quick Start guide walks through opening the Chrome extension, loading a bill, mapping, and entering your timesheet.
Email support
Include the EZ Voucher error/report code if the extension displays one. Do not email OIDS passwords or other login credentials.
Request system support
Want EZ Voucher to support a different case management system? Email us the system name and the type of invoice or billing report it exports.
If possible, include a sample invoice or billing export in PDF, Excel, or CSV format with all confidential and client-identifying information removed.
Billing
Use Account & Settings in the extension, or sign in on the web to manage your account and billing.
For a billing problem, email support from the address associated with the EZ Voucher account.
Before reporting a technical problem
- Confirm Chrome is current.
- Confirm you are signed into the correct EZ Voucher account.
- Confirm you are authorized and signed into the Alabama OIDS portal.
- Refresh the OIDS page and reopen the EZ Voucher side panel.
- If an error code is displayed, include that code in your message.
Security
Never send your OIDS password, EZ Voucher password, full payment-card number, confidential client information, or other account password to support.